The main object of this paper is to describe a Decision Support System for an automatic classification of complaints as received by users via Internet. We propose a System that uses two separate sub-systems. The first sub-system produces the creation of a reference database with the "most frequent complaints”. The second subsystem, by means of an original Algorithm, is devoted to classifying complaints.
A decision support system for an automatic classification of complaints on the web / Scippacercola, Sergio. - (2010). ( Methods, Models and Information Technologies for Decision Support Systems University “G. d’Annunzio” of Chieti-Pescara, Italy September 12-15, 2010 www.mtisd2010.unich.it [email protected] University “G. d’Annunzio” of Chieti-Pescara 12-15/9/2010).
A decision support system for an automatic classification of complaints on the web
SCIPPACERCOLA, SERGIO
2010
Abstract
The main object of this paper is to describe a Decision Support System for an automatic classification of complaints as received by users via Internet. We propose a System that uses two separate sub-systems. The first sub-system produces the creation of a reference database with the "most frequent complaints”. The second subsystem, by means of an original Algorithm, is devoted to classifying complaints.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
