Human factors in maintenance for a sustainable management of built environment

The paper analyzes the role of human factors in building maintenance in order to enhance sustainablity in management of built environment. As maintenance context is a net of interactions among people, as direct and indirect users of built environment, architectonic systems to be maintained, tools and environment, the paper is aimed to show how socio-technical system interactions can be improved considering physical, cognitive and organization aspects of maintenance, for increasing processes sustainability in terms of effectiveness and efficiency assuring, in the same time, safety and well being of all different subjects involved. Considering maintainability as a key performance of built environment sustainability, a set of performance indicators and attributes for a supportive and sustainable maintenance are presented.