The strategic role of information systems and information technologies in professional service firms. Insights from Italian accounting firms

This paper aims to explore what the factors enabling or threatening IT and IS innovation choices are and how they interact to mould organisational change in professional service firms, and especially in accounting firms. We employ a survey carried out in the Italian setting, relating to IT and IS strategies to understand whether they may enable innovation and knowledge creation and sharing. The paper reveals complex and multifaceted circumstances, providing interesting implications both under academic and managerial aspects.