In outpatient management, the lead-time is a critical issue due to its important negative effect on healthcare quality perception. In particular, it generates the phenomenon of "no-show": when patients do not attend their scheduled appointments. In this study, we analyze the process of outpatient booking and its critical issues; in particular, we propose a simulation model to evaluate some different approaches. From our results, the lists cleaning can be considered a good tool to manage and reduce the no-show
Simulation model for analysis and management of the now-show in outpatient clinic / Pepino, Alessandro; Vallefuoco, Ersilia; Cuccaro, Patrizia; D'Onofrio, Gaetano. - (2018), pp. 236-241. (Intervento presentato al convegno 10th International Conference on Computer Modeling and Simulation tenutosi a Sydney nel Gennaio 2018) [10.1145/3177457.3177473].
Simulation model for analysis and management of the now-show in outpatient clinic
Alessandro Pepino;Ersilia Vallefuoco;Patrizia Cuccaro;Gaetano D'Onofrio
2018
Abstract
In outpatient management, the lead-time is a critical issue due to its important negative effect on healthcare quality perception. In particular, it generates the phenomenon of "no-show": when patients do not attend their scheduled appointments. In this study, we analyze the process of outpatient booking and its critical issues; in particular, we propose a simulation model to evaluate some different approaches. From our results, the lists cleaning can be considered a good tool to manage and reduce the no-showI documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
