Corporate social responsibility and bank performance

The aim of this study is to investigate the relationship between CSR and bank performance, encompassing the mediating role played by employees’ orientation and satisfaction. An on-line survey has been submitted to 291 Egyptian bank employees and a structural equation model has been performed to test our hypotheses. The results show a positive relationship between CSR and financial and non-financial bank performance, that is reinforced by the mediating effect of employees’ orientation and satisfaction. The findings confirm that adopting CSR-oriented routines and supporting organisational well-being are both valid approaches to improve the impact of CSR efforts. The study contributes to literature unveiling new linkages between CSR and performance