The work begins with an introduction about two concepts: Quality and Indicators. The most important aim of this work is to evaluate the training service offered by the "Centro di Biotecnologie", analyzing each phase of the process, to realize an appropriate indicators set that can be used to assess the quality level reached in the service delivery. To analyze the training service, it is also important to evaluate the Customer Satisfaction, to realize a needs hierarchy through a statistical analysis realized with the "Analytic Hierarchy Process".
Evaluation of a Set of Indicators Devoted to the Service of Health Education: the Case of the Biotechnology Centre of the AORN Hospital "A. Cardarelli" in Naples / Improta, G; Parente, G; Triassi, M; Pitingolo, G; Cozzolino, S; Romano, M; Cesarelli, M. - (2013), pp. 325-330. (Intervento presentato al convegno 2013 INTERNATIONAL CONFERENCE ON INDUSTRIAL ENGINEERING AND MANAGEMENT SCIENCE (ICIEMS 2013) tenutosi a Shanghai, PEOPLES R CHINA nel SEP 28-29, 2013).
Evaluation of a Set of Indicators Devoted to the Service of Health Education: the Case of the Biotechnology Centre of the AORN Hospital "A. Cardarelli" in Naples
Improta, G;Triassi, M;Romano, M;Cesarelli, M
2013
Abstract
The work begins with an introduction about two concepts: Quality and Indicators. The most important aim of this work is to evaluate the training service offered by the "Centro di Biotecnologie", analyzing each phase of the process, to realize an appropriate indicators set that can be used to assess the quality level reached in the service delivery. To analyze the training service, it is also important to evaluate the Customer Satisfaction, to realize a needs hierarchy through a statistical analysis realized with the "Analytic Hierarchy Process".I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
