An information system for the maintenance management of the state property in the Archaeological Park of Pompeii

In Italy, the lack of resources in the public administration in addition to the general lack of knowledge about prevented and programmed maintenance, have not made that as a consolidated practice. The experimentation suggests that users could be involved in the maintenance process by using mobile devices focusing on planning the phases of the whole process. The knowledge phase is essential to analyse the users and discretize the data to put on the information system. The communication between users and management body has been developed in order to increase the quality of the maintenance services and management for the cultural heritage, by promoting new dynamics of identification/interaction between heritage and users. Identifying users' preferences and needs is strategic to define the expected level of quality. The experimentation was designed for the state property asset of the Archaeological Park of Pompeii, where five types of users have been analysed.