Patterns of open innovation in the restaurant industry

Robotics, artificial intelligence and service automation (RAISA) find their spaces in the tourism sector and its related businesses. This sector offers wide opportunities for the application of smart and artificial intelligence since the new rules of the game (i.e., customatization, experiential vision, new way of commodification, friendly technology customers) impose the adoption and the implementation of highly dynamic and interactive technological solutions. A critical issue, nowadays, is the need for innovation in restaurants. These are conceived to belong to a traditional sector, for their anchoring to the local traditions, in terms of food’s origins of production, the typical human touch of the provided service, the sedimented knowledge of some chefs that combine local food with the recipes passed on by ancestors.