The Invaluable Contribution of the Social Worker in Hospital Settings: Analysis of Needs, Interventions, and Outcomes

Purpose: The research explores the role of the social workers within a hospital setting, focusing on their essential contribution to enhancing the overall patient experience and optimising the care pathway. Through a thorough analysis of the tasks and responsibilities of the social worker in the hospital environment, this study demonstrates how the presence and intervention of the social worker are indispensable in addressing the multiple social, emotional, and practical needs of patients. Materials and methods: This research analysis explores the essential and indispensable role of the hospital social worker through an in-depth investigation of their activities over the past three years, from 2021 to 2023, using data derived from patients’ social records. The role of hospital social workers is considered fundamental for several reasons: emotional support and assistance, services coordination, needs assessment and treatment planning, advocacy and rights defence, and child protection. Results: The results indicate that the activities of the hospital social worker are not only necessary but also increasing to meet the growing needs of patients and their families in complex hospital settings. Conclusions: This research confirms the essential role of the social worker in the hospital setting in promoting integrated health and the overall well-being of the patient. Collaboration between the social worker and the medical team proves crucial in addressing the multiple challenges that patients may encounter during the hospital care pathway.