The assessment of the organizational impact of IT for KM: an AHP based-approach

Purpose – In this paper, authors propose a methodological approach aimed at assessing and measuring the benefits deriving from the adoption of IT for KM, keeping into consideration the strategic intangible assets and the specific context of the company. Design/methodology/approach – We propose a methodological approach that adopts the hierarchical structure, where the strategic tangible and intangible assets of the company are represented as value drivers and classified into sub-elements, and where a series of indicators are selected to describe the specific characteristic of company performance. Originality/value – This methodology is able to support complex decision making processes by providing guidelines for the managers to ascertain the key organizational factors able to improve the organizational impact of IT investments in KM. Practical implications – The outcomes of the application is a model to assess the company benefits deriving from the implementation of IT solutions for KM, with a particular attention to the evaluation of the contribution of the intangible assets to the performance.