Effects of technological skill and competencies of technical roles in software development and maintenance: ERP system development case

This paper deals with the organisational implications related to the adoption of new technologies in software development activities. Transition from traditional heavyweight approach, based on a carefully documented planning of the activities, to agile approach, based on object-oriented activities, requires process reengineering in software development. This case study outlines the need to develop a new professional area, software design and a new professional role, the designer. The strategy adopted by the firm under the investigation in the framework of this case study shows how top management reacted to this stage of transition and how the need for a new role was met.