A Quality-Based Approach to Public Transportation Planning: Theory and a Case Study

Methodologies for defining standard quality indicators are important to assess service quality in public transport. The article proposes a method to integrate EU service quality standards in the transport planning process. It also investigates the effects of a set of large-scale transport policies in Campania region, Italy, in terms of service quality and ridership variations. Results of 10 years-long transport policies (43,115 million invested) shows an impressive increase in both service quality and ridership. The article also compares perceived and measured service quality indicators for a new high quality metro line. Results point to new perspectives in modelling users’ travel behavior and related quality measures.