HCAI-Based Service Provision for an Engaged University

In recent years, technologies based on Artificial Intelligence (AI-based technologies) have revolutionized several aspects of our daily lives. AI is being used to automate and streamline processes, which can help organizations save time and money while providing better user experiences (Huang & Rust, 2018). Many organizations commonly use AI-powered chatbots to provide users with real-time responses. Additionally, AI-enabled algorithms are used for predictive analytics to provide personalized or ahead-of-time services (Huang et al., 2019). Universities and higher education institutions worldwide also embrace this trend and start to incorporate AI into their processes and service provision (McKinsey, 2022).