Changing role of suppliers-customers and smart technologies: a systematic review on energy management.

The aim of this research is to adopt the Service-Dominant (S-D) logic lens (Vargo et al., 2008; Akaka & Vargo, 2014) to analyse a particular service industry, namely energy, in order to identify the ongoing and future trajectories. The main empirical contexts analysed in service scholars’ studies are usually retail (Willems et al., 2016; Balaji & Roy, 2017), healthcare (McColl- Kennedy et al., 2017), and tourism (Carlson et al., 2016) while energy is mainly studied by engineers with research published in non-service journals. However, energy management is a field of study strictly related to the changing role of suppliers and customers where the concept of prosumer (Chandler & Chen, 2015) is widely adopted (Espe et al., 2018; Zafar et al., 2018). So, the S-D logic can be very useful in order to better understand this phenomenon, stimulating service scholars’ attention to energy management as a particular context of analysis for empirical research.